Your Questions, Answered

We build, maintain, and grow websites exclusively for regulated professionals in Canada — lawyers, CPAs, physicians, engineers, architects, psychologists, financial advisors, and dentists. Our team brings 28+ years of web experience and 15+ years of WordPress expertise to practices that need a polished, compliant, and effective online presence without having to manage it themselves.

Regulated professions have specific requirements that general agencies often overlook: PIPEDA and provincial privacy compliance, professional liability considerations, the need to avoid misleading claims, and an audience that judges credibility on the first impression. We understand these nuances because we work with professional services firms exclusively. Our content, designs, and technical configurations are tuned for this context from day one.

Reach out via our contact page or book a free consultation. We'll learn about your practice, your goals, and what you currently have in place. From there we'll put together a clear recommendation and quote — no pressure, no obligation.

We specialize in regulated professions: law firms, CPA and accounting practices, medical and dental offices, engineering firms, architecture firms, psychology and counselling practices, and financial advisory firms. If your profession involves a licensing body and a high-trust client relationship, we're a great fit.

We are a Canadian team based in Central Saanich, British Columbia — just north of Victoria, BC. We serve professional practices across Canada, with particular depth in British Columbia and Vancouver Island.

We offer two monthly support plans, both priced in Canadian dollars with no hidden currency conversion fees:

• Essential Practice Care — $123/month CAD: Managed hosting, SSL, daily backups, security scans, weekly updates, firewall protection, and weekly reports. Ideal for established practices that need reliable care.
• Complete Practice Pro — $321/month CAD: Everything in Essential, plus unlimited small content updates, domain management, SEO management, Google Analytics reporting, and keyword tracking. The right choice for practices actively growing their online presence.

Annual plans are available with savings of up to 28%. GST applies to Canadian clients.

We're a Canadian company serving Canadian professionals. We invoice in CAD so you always know exactly what you're paying — no month-to-month currency surprises, no USD conversion fees, and no cross-border billing headaches. Your invoices are also GST-compliant for Canadian accounting purposes.

Monthly plans can be cancelled at any time. We also offer a 30-day money-back guarantee — if you're not satisfied in your first month, we'll refund you in full, no questions asked. Annual plans are discounted in exchange for the commitment.

We accept Visa, Mastercard, Interac e-Transfer, cheque, and PayPal. Monthly maintenance plans are billed automatically on a recurring basis.

Yes. We offer improved pricing for clients managing more than one website — common for law firms or medical practices with multiple locations. We quote on a case-by-case basis. Contact us to discuss your situation.

You're not locked in. On a month-to-month plan you can cancel at any time. When you leave, we provide you with all your credentials, website code, content, and assets. Your website is your property. If you need help migrating to a new host, we can assist at our standard hourly rate.

Included in the Practice Pro Plan, each "small task" is any update that takes 30 minutes or less. For a professional practice, this covers the vast majority of day-to-day requests:

• Adding a new team member bio or headshot
• Updating practice areas, service descriptions, or fees
• Posting news, announcements, or blog articles you provide
• Changing office hours, contact details, or locations
• Installing or configuring a new plugin
• Menu and navigation changes
• Style and layout tweaks

There's no cap on how many tasks you submit in a month. For larger projects (new page designs, major redesigns), we provide a separate quote.

We use a "Visual Validator" process — we snapshot your site before applying updates, test on a staging copy first when possible, and monitor for visual changes after each update. If something breaks after going live, we roll back to the pre-update snapshot within minutes. We handle the whole process so you never experience unplanned downtime.

Our team is available 9am–5pm Pacific Time, Monday to Friday. We run 24/7 automated uptime monitoring on every site — if your site goes down outside business hours, our systems detect it immediately and we investigate and notify you as soon as we're back at our desks. For critical emergencies, we do our best to respond promptly.

We use managed Canadian hosting with servers located in Canada. This matters for PIPEDA compliance — your client data stays in Canada. Our hosting is optimized specifically for WordPress performance, with a limited number of sites per server so no one is fighting for resources. If you prefer to keep your existing host, we can accommodate that, though we can't guarantee the same performance or response time for hosting-related issues.

Every week you receive a summary of:

• Core, theme, and plugin updates applied
• Backup status and security scan results
• Uptime and site speed performance
• SEO metrics and keyword tracking (Practice Pro Plan)
• Visitor traffic and Google Analytics highlights
• A log of tasks completed on your behalf

This keeps you informed without having to log into anything yourself.

We build PIPEDA compliance into your website from the ground up: hosting on Canadian servers, SSL encryption on all data transmission, compliant contact forms, and a dynamically-updating Privacy Policy and Terms of Service (powered by Termageddon, included in the Practice Pro Plan) that automatically reflects changes in Canadian privacy law. We also advise on cookie consent, data retention language, and form disclosures relevant to your profession.

Security is layered across every plan:

• Daily malware scans with deep detection
• Powerful firewall that blocks known attack patterns
• Weekly software updates to close vulnerabilities before they're exploited
• Rapid malware cleanup if an infection does occur
• Daily backups retained for 90 days — so even a worst-case scenario is recoverable

We've remediated hacked sites for professional firms and know exactly what attackers target. Prevention is our priority.

We act immediately. Our team cleans the infection, closes the exploited vulnerability, and scans for related backdoors. All clients receive this remediation as part of their plan — there's no emergency surcharge. We'll also brief you on what happened and what we did to prevent recurrence.

Yes. We're familiar with the marketing and advertising guidelines from the Law Society of BC, CPA Canada, the BCMA, and other regulatory bodies. We help you present your practice compellingly without making claims that could trigger compliance issues. We recommend you review final content with your own regulatory guidance, but we make sure what we produce is structurally sound.

Yes — all websites we build or maintain are configured with on-page SEO as standard: proper heading structure, meta titles and descriptions, Schema.org markup, LD-JSON structured data, and Google Search Console setup. The Practice Pro Plan goes further with ongoing keyword tracking (up to 100 keywords), Google Analytics reporting, and regular SEO optimization tasks.

Organic rankings typically take 3–9 months to build meaningfully, depending on your market, competition, and how established your domain is. Smaller or less competitive markets (e.g., a sole-practitioner physiotherapist outside a major city) often see results faster. We set realistic expectations and track your progress with monthly keyword reports so you always know where things stand.

Yes. Search is evolving quickly — AI overviews in Google, ChatGPT's browsing, and Perplexity are all now surfaces where your practice can be cited. We configure llms.txt files and structured markdown documentation that help AI tools accurately discover and cite your firm. This is part of our ongoing SEO and GEO work for Practice Pro clients.

Yes. For most professional service practices, local search is where new clients find you. We help configure and optimize your Google Business Profile, ensure your NAP (name, address, phone) is consistent across the web, and set up Google Search Console to monitor how you appear in local results. Practices on the Practice Pro Plan get this as part of their ongoing SEO management.

We do both. New website builds start at $999 + an annual support plan for future care. For larger or more complex builds — practices needing booking systems, client portals, e-commerce, or custom integrations — we provide a detailed quote before starting. Every new website we build is set up for success from day one: performance-optimized, SEO-configured, and handed off with a support plan in place.

Timeline depends on the scope and complexity of the project, as well as how quickly we can gather content from you. We'll give you an honest timeline estimate before we begin. We work iteratively — you'll see and be able to provide feedback at every stage — rather than presenting a finished product at the end and hoping for the best.

You know your practice best, so your input is always valuable — but we don't leave you staring at a blank page. We can build out a content skeleton based on your practice area, send you targeted prompts for the information we need, and our writers can turn bullet points into polished, professional web copy. Ongoing content updates (bios, service descriptions, announcements) are included in the Practice Pro Plan at no extra charge.

Yes. We've integrated websites with booking systems (including Jane App for health professionals), client intake forms, secure document portals, and payment gateways. We assess each integration need individually and recommend the best approach — sometimes that's a WordPress plugin, sometimes it's connecting your site to a third-party platform you already use.

Yes, 100%. Once you've paid for the build, the website, its code, and its content are entirely your property. This is an important distinction from some providers who retain ownership of your site if you leave them. We use WordPress — the world's most widely supported CMS — so your site is portable and can be maintained by anyone, anywhere.